Terms of Service

1. Acceptance of Terms

By accessing or using RatedYou, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use the website, application or related services.

2. Description of the Service

RatedYou is a digital ecosystem focused on hospitality, user participation, reputation-related interaction and reward-oriented features. Certain functions may evolve over time and may be added, modified or removed at the sole discretion of the project.

3. User Accounts

To access certain features, users may be required to create an account and provide accurate, complete and up-to-date information. Users are responsible for maintaining the confidentiality of their login credentials and for all activity carried out under their account.

4. Platform Rules and User Conduct

Users agree to use RatedYou lawfully, respectfully and in good faith. It is prohibited to misuse the platform, submit false information, manipulate ratings or rewards, impersonate other persons, attempt unauthorized access or engage in abusive, fraudulent or harmful conduct.

5. Rewards, Reviews and Levels

RatedYou may include reward mechanisms, host reviews, user levels and related participation features. Eligibility for rewards, pending status, release timing, conversion options and level progression may depend on verified activity, platform rules, booking validation, technical requirements and ecosystem sustainability logic.

Reward accrual (including RYV points for guests and hosts) requires genuine, verifiable activity. In particular, rewards connected to guest evaluations and QR-based interactions are granted only where a booking has been made and confirmed through RatedYou's official channels. Interactions that occur outside the platform's booking flow do not generate rewards for either party.

RatedYou reserves the right to review, suspend, deny, adjust or revoke rewards or account-related benefits in cases of suspected abuse, fraud, policy violations, technical anomalies or legal compliance requirements.

5.1 Merchant Communication Tools and Fees

RatedYou provides registered and approved merchants with tools to send offers, promotions and proposals to clients within the platform. These tools include a monthly allowance of free sends; beyond that allowance, each additional send may require the use of RYV points, which merchants can earn through confirmed bookings or obtain through the platform where available.

Current allowances and fees are communicated within the application. RatedYou may modify quotas, fees and pricing mechanics, and may introduce additional commercial models for merchants — including subscription plans, feature tiers or paid placements — at its discretion. Material changes will be communicated through the application or the website and become effective upon publication unless otherwise stated. Continued use of merchant tools after such changes constitutes acceptance.

Using RatedYou primarily to collect client contacts or divert clients to channels outside the platform, while avoiding RatedYou's booking and communication flows, constitutes improper use and may result in limitation, suspension or termination of merchant features or of the account.

6. Booking and Third-Party Services

Certain RatedYou features may rely on third-party services, partners, booking flows, payment tools, blockchain infrastructure or wallet providers. RatedYou is not responsible for interruptions, errors, delays or losses caused by third-party platforms, partner decisions or external technical systems outside its direct control.

7. Privacy and Data Protection

Personal data is handled in accordance with the applicable privacy rules and the RatedYou Privacy Policy. By using the service, you acknowledge that certain data may be processed for account management, support, security, compliance and service-related operations.

Please review our Privacy Policy for more details.

8. Account Deletion

Users may request deletion of their account in accordance with the RatedYou account deletion policy. Deletion may result in the permanent loss of certain in-app balances, reward records, reputation-related elements and account-linked data, subject to the applicable rules and legal obligations.

Please review our Delete Account Policy.

9. Limitation of Liability

To the maximum extent permitted by law, RatedYou shall not be liable for indirect, incidental, consequential, speculative or special damages arising from the use of, or inability to use, the website, application, reward systems, wallet integrations, token-related features or third-party connected services.

All services are provided on an “as is” and “as available” basis, without guarantees of uninterrupted availability, permanent functionality or future feature continuity.

10. RYV Utility Token Notice

RYV tokens are utility tokens intended solely for use within the RatedYou ecosystem in connection with loyalty, engagement and reward-related features. RYV is not presented as a speculative financial instrument, security or guaranteed investment product.

RatedYou does not guarantee financial profit, capital appreciation or speculative returns. Any token-related functionality is subject to platform rules, technical availability, legal compliance and ecosystem evolution.

Users are solely responsible for the management of their digital wallet, wallet credentials and any associated private keys where applicable. RatedYou is not responsible for losses caused by user error, wallet mismanagement, third-party wallet failures or unauthorized access outside its direct control.

11. Changes to the Terms

RatedYou may update or modify these Terms of Service from time to time. Updated versions may be published on this website and become effective upon publication unless otherwise stated.

12. Contact Information

For legal, support or policy-related questions, please contact: support@ratedyou.org